Add senior engineers
Support and maintenance
Ongoing ownership of software that is already live, whether we built it or inherited it. A named engineer, an agreed response time, and a backlog that gets smaller rather than longer.
When to bring us in
If more than one of these is true, the engagement usually pays for itself in the first quarter.
- 01
The person who built the system has left and nobody has opened the code since.
- 02
Small changes wait months because there is no one to make them.
- 03
Dependencies and certificates are out of date and nobody owns the renewal.
- 04
Something breaks and the first question is who to call.
What the engagement includes
Intake review
We read the code and the infrastructure before quoting, so the retainer is based on what is actually there.
Response times
Severity levels agreed in writing, with the hours they apply in.
Fixes and changes
Defects and small changes handled within the retainer, larger work quoted separately.
Dependency upkeep
Runtime, library and certificate updates on a schedule rather than after an incident.
Monitoring
Alerts that reach a person, with a runbook for the ones that recur.
Monthly report
What was raised, what was fixed, and what we recommend doing next.
Related practices
QA and testing
Automated coverage and release gates, on your codebase or on ours.
Custom software development
Platforms, internal tools and integrations, scoped in writing before any code is written.
Data and analytics
Pipelines, warehousing and reporting tied to the questions the business actually asks.
Speak to an engineer, not a salesperson.
Book a 45 minute technical assessment in your timezone, or send the details and we reply within one business day.